Cancellation / Refund Policy
This Cancellation and Refund Policy ("Policy") outlines the terms and conditions governing the cancellation and refund processes for services provided by the NagalandOne Portal ("Portal"). By using the Portal and its services, you agree to abide by this Policy. Please read this Policy carefully before making any transactions on our Portal.
Cancellation of Services
1. Users may request the cancellation of services provided through the NagalandOne Portal by following the guidelines provided on the Portal by various Service Providing Departments. Cancellation requests should be made within the stipulated timeframe and under conditions specified for each service from time to time.
2. The NagalandOne Portal reserves the right to refuse service cancellation requests if the request does not meet the specified criteria or if the service is non-refundable, as outlined in the respective service terms and conditions.
Refund Policy
1. Refunds will be issued based on the type of service and the specific refund policies outlined in the terms and conditions of each service OR as per directions of the Service Providing Departments.
2. In the event that a service is eligible for a refund, the following general principles will apply:
a. Refunds will be processed offline after approval of competent authority within 72 hrs of intimation of refund application.
b. Processing fees and non-refundable charges (if applicable) will not be refunded.
c. Refund processing times may vary depending on the payment method and the issuer of the payment.
d. All refund requests must be submitted within the timeframes specified in the service terms and conditions. Requests received after the stipulated period will not be entertained.
Non-Refundable Services
4.1. Some services provided by the NagalandOne Portal may be explicitly marked as non-refundable in their terms and conditions. Users are advised to review these terms and conditions before making any transactions.
Contact Information
5.1. For all cancellation and refund-related inquiries, users may contact the NagalandOne Portal through the following channels:
Email: nagalandone@gmail.com
Phone: +91 8929287307
Address: Directorate of Information Technology & Communication, Thizama Road, Kohima, Nagaland
Changes to the Policy
The NagalandOne Portal reserves the right to modify or amend this Cancellation and Refund Policy at any time. Users will be notified of any changes via the Portal's official website or through other means as deemed appropriate.
By using the NagalandOne Portal and its services, you acknowledge that you have read, understood, and agreed to this Cancellation and Refund Policy. It is your responsibility to review this Policy periodically for any updates or changes.